At Tool and Fix we pride ourselves on satisfying all returns issues satisfactorily so that you will feel comfortable coming back to us time and again safe in the knowledge that should anything go awry, we will be here to help.
Returning Faulty Items:
If we have supplied an item that is faulty (or goes faulty within the first 7 days of receipt) please call our Returns Department immediately. We will discuss the fault with you and arrange for a collection of the goods from an address of your choosing. We will ask you to download, complete and enclose a Returns Form from our website.
Once we have received the goods back from you and satisfied ourselves (and sometimes the manufacturer) that the alleged defects are as reported, we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.
Please note that most tool manufacturers we deal with offer a 12 month warranty on their products. If the item you have purchased from us develops a manufacturing defect within that 12 month period, please contact us at the earliest opportunity and we will handle the warranty issue with the manufacturer on your behalf.
Returning Damaged Items:
If an item arrives with you that has been damaged in transit you must inform us of this damage within 7 days of receipt of the item. Unfortunately we cannot accept claims for damaged items after 7 days have lapsed.
We will discuss the damage with you and should a replacement item be called for we will arrange for our courier to deliver a replacement to you and collect the damaged item at the same time. All courier expenses will be met by Tool and Fix.
You will need to make yourself available to affect the exchange or arrange for the damaged item to be left in a pre-agreed place so that the courier driver can affect the switch. You must also enclose a Returns Form with the damaged goods which is downloadable from our website.
We reserve the right to request images of the damaged item or request that the item come back to us in the first instance for inspection of the damage before sending a replacement.
Returning Incorrectly Supplied Items:
If in the unlikely event we have supplied an item incorrectly, please contact us within 7 days and we will arrange for the item to be collected from you and the item you actually ordered to be delivered at the same time. All courier expenses will be met by Tool and Fix.
In certain circumstances we may ask for the incorrect item to be returned ahead of the replacement being sent.
You will need to make yourself available to affect the exchange or arrange for the incorrect item to be left in a pre-agreed place so that the courier driver can affect the switch. You must also enclose a Returns Form with the incorrect item, downloadable from our website.
Returning Incorrectly Ordered Items:
We endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you need to return any item to us, we will allow you to do so within 7 days of receipt of the item.
Please contact our Returns Department on 0151 608 8844 at the earliest opportunity to have a return request authorised. You will be asked to download and enclose a Returns Form (available on our website) with the item which must be packaged appropriately (minimising the scope for any damage in transit) before returning to us.
You must arrange the return of the goods yourself and track them using a reputable carrier. We ask that you do everything possible to ensure the goods are returned to us in perfect condition so that they can be re-sold as new. As such, original packaging, swing tickets, instruction booklets, etc. must be enclosed with the item.
Upon receipt and after satisfactory inspection, we will issue you with a refund for the item you have returned. Please note some items may incur a re-stocking charge - we will clarify this with you when discussing the return.