Terms & Conditions of Business

ToolandFix Online Ltd is a company registered in England & Wales, Company No.07120860. VAT No. 112837921. The company registered office is at Unit 33 Evans Business Centre, North Road, Ellesmere Port, Cheshire, CH65 1AE.

The contact telephone number is 020 8432 4035.

When you (the person named on the order) place an order with us we do business together under the following terms:

1. Ordering

   ToolandFix Online makes every effort to provide full and accurate information on its websites of all goods offered for sale. The information is the same as that given in the manufacturer’s brochure. We do not send out brochures, but if you require further advice, please email your query to our customer service team.

   On receipt of payment, ToolandFix Online will send you an invoice by e-mail or post to the address you provide. Whether or not you receive the e-mail or post, this invoice confirms our acceptance of your order and constitutes a binding contract.

2. Prices

   We offer goods for sale through, our website www.toolandfix.com and our catalogue. Prices are subject to change and ToolandFix Online updates its websites on a daily basis, however we cannot accept orders based on earlier pricing that may have been cached on the web. In the event that a supplier fails to inform us of a price rise, we may need to pass this increase on to you, but will not accept your order unless you are aware of the price increase and are willing to pay it.

   Our prices vary from time to time and printed material such catalogues or advertisements will always show our best prices at the time of printing. During the valid period of a catalogue we may offer things at a lower price. This could be a special offer or just an everyday price cut. Our website will always show one price, the lowest price we have, and if you order from a catalogue which quotes a higher price we undertake to process your order at the lower price. We will always use the lowest price we are quoting at the time that your order is processed and this will never exceed the valid prices published in our catalogue.

   Any delivery charge is clearly displayed where applicable.

3. VAT

   The prices we quote include VAT at the applicable rate. Please note you have the option on the website to show both inclusive and exclusive of VAT.

   Our VAT number is 112 8379 21

4. Payment

   All of our goods are offered to you on a payment with order basis. Your payment is due to us when we dispatch your goods and is accepted by most credit and debit cards.

5. Dispatch

   We will normally dispatch your goods on the same working day, provided that your order is received by us before 4.00pm. The goods become your property as soon as they are dispatched to you.

6. Delivery

   We will deliver your order to any UK address. Our standard delivery uses a national carrier and in most cases you will receive your goods on the next working day. If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. Carriers plan their activities at the last moment in order to achieve the quickest turn-around for the greatest number of items. It is therefore not possible to book a delivery time, although ToolandFix Online will make every effort to arrange a date convenient for you.

    If a quicker delivery is important you may select one of our premium delivery options. Availability of these depends on where you are and in some cases the time of day. This will be confirmed with you at the time you place your order. 

7. Receiving Orders

   Unless we have your written authorisation, we will always require an authorised signature when delivering goods to you.

8. Availability

   We aim to keep sufficient stocks levels on hand. However , in times of unexpectedly high demand we may unfortunately run out. If this happens we may delay dispatch of your order for a day or two while new stock is delivered. If you have opted for a premium delivery option, or we are expecting a longer delay we will use the information you have provided with your order to keep you informed of progress. You may contact us at any time to check on the progress of your order.

9. Cancellation

   You have the unconditional right under Distance Selling Regulations to cancel an order within 7 days, starting from the day after the goods are delivered. 

   If you wish to cancel the order you should do so by email at sales@toolandfix.com and we will confirm that it has been possible.

   If the goods are not faulty and you are returning in the cooling off period you will be responsible for all carriage costs. We also reserve the right to charge you a cancellation fee which is sufficient to cover any losses that we incur as a result.

   You are responsible for the care of the goods whilst in your possession and for returning them in good condition in the original packaging including all documents and manuals.

   ToolandFix Online will reimburse you in full for the goods if they are returned as new. If the goods are found to be used, misused or damaged on return, we reserve the right to charge you a cancellation fee which is sufficient to cover any losses incurred and handling charges. 

10. 30 Day Refund

    Once your order has been dispatched you may return the goods at your expense for a full refund, without giving a reason, provided the goods are with the original packaging, in unused condition and you do so within 30 days of purchase. This only applies to items we have in stock, any special orders are non returnable.

11. 12 Month Guarantee

    If any of the goods we supply fails to perform satisfactorily due to faulty materials or workmanship you may return them to us for a refund at any time in the first 12 months. All we ask is that you provide an explanation of the problem and details of the purchase. Some of the goods we sell carry longer manufacturers’ warranties, our guarantee is intended to give you additional piece of mind and not as a substitute for the manufacturer’s warranty.

12. Our Mistakes

    We are constantly updating our products prices and offers. We are confident of our technology and staff but acknowledge that human error is always possible. If goods are offered for sale incorrectly we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do so. In such cases we will contact you and explain the situation, if we are unable to resolve the matter fairly with you we reserve the right to refuse your order and refund any payment you may have made.

13. Unforeseen Circumstances

    If performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, acts of terrorism, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within our reasonable control, we will do our best to maintain our deliveries. However, we shall have no liability to you for any failure which is due to such unforeseen circumstances or any other situation outside our control.

14. Age Restrictions

    Age restrictions apply to the supply of some goods. By ordering these goods you confirm that you are over 18 and that the person receiving the delivery is also over 18.

15. Liability

    The terms and conditions of business are not intended to affect your statutory rights or to limit our liability for death, personal injury or fraudulent misrepresentation resulting from our negligence. If there is a problem you may receive a refund or replacement under the terms of our guarantee. Our liability to you will always be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures unless you have requested a premium delivery option. In these circumstances our liability to you will be limited to a refund of the delivery charges you have paid. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises and except as described above will always be limited to a refund of your payment. 

16. Law

    The terms and conditions of business will be interpreted and adjudicated under English law.